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Products return

Products return

A product purchased on online shop can be returned to the producer S.C. DB ATELIER DE PRODUCTION S.R.L. only with the following legal conditions:

1. Notify through e-mail, phone call, sms or form return on our website that you wish to return the product(s) in the legal 14 days term from receiving. The product will be returned at our social headquarter (see contact).
2. Fill up the application of withdrawal from contract by returning the product. The application is accepted only on a durable format(e-mail)
3. The product must be returned within 14 legal days through FanCourier or any other courier service the customers prefers. The product can also be personally returned to our social headquarters.
4. The product must be intact with price label and product code intact.
5. The returned package must contain: the product, the jewelry box, the gift bag, the bill, warranty certificate.
6.  For the money return you will have to notify our company through e-mail (; and mention order number, the product(s) you return and the bank and bank account in which we will send back the money. 
7. Bank account/paypal account must be owned by the customer ( The name that appear on the bill). We do not send money to another person or relative.
8. The payment in the customer's bank account will be transferred between 5-20 days.
9. If you wish to replace the product with another one of the same or similar price, it can be done if the integrity conditions of the product will be respected.
10. If the returned product has been damaged or there are signs of wearing or modifications of product, we have the right to reevaluate and recalculate the product's price.
11. We will notify you about this devaluation and the payment will be done after the price reduction. We accept only those products that don't have devaluation higher than 20%.
12. Regarding the wires or chains of AU 14K GF  and AG 925, is not accepted the return if the customer makes authenticity tests in pawn shops and scratch or use substances on the materials.
13. Shipping return fees are supported by customer.

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