Notice

Important Information Regarding Your Order and Returns

At Ichiban, our respect for our clients begins with the guarantee of an impeccable, brand-new piece of jewelry. Since our creations are exclusively made-to-order, please review the following conditions that ensure the high quality standards of our brand:

🛡️ The Ichiban Security Seal Guarantee (Return Policy)
To ensure that every client receives a brand-new, unworn, and sanitized piece of jewelry, all our products are shipped with a security seal.
Trying on the jewelry: Earrings, rings, and necklaces can be tried on without removing the seal.
Return Condition: We accept returns only if the security seal is intact. Breaking, cutting, or tampering with the seal constitutes final acceptance of the product and voids the right to return.
Integrity: We do not accept returns for products showing signs of wear, scratches, perfume scent, or cosmetic residue. Any attempt to return a worn product under the pretext of a non-existent defect will be handled according to our internal technical audit regulations.

💎 Personalized and Special Orders
According to current legislation (EU Directive 2011/83/EU / GEO 34/2014), products made to the consumer's specifications are exempt from the right of return.
Rings: As each ring is handcrafted specifically to your size after the order is placed, rings cannot be returned. Please use our telephone consultation service to ensure the correct measurement.
Custom Models: For personalized solid gold jewelry, the process begins with a Gold Filled prototype for approval. Once the prototype is confirmed, the final piece enters production and can no longer be returned or refused.

📦 Delivery and Responsibility
Order Validation: Every piece is handcrafted specifically for you. For this reason, shipping is only initiated after telephone confirmation.
Unjustified Refusal: Failing to claim a confirmed package causes material losses to the studio (manual labor and immobilized precious materials). We reserve the right to refuse any future orders from customers with a history of unclaimed or refused packages without a valid technical reason.

🏠 Studio Visits
We warmly welcome you into our creative universe, but exclusively by prior telephone appointment (1-2 days in advance). Ichiban is an active production studio, not a mass-market retail store. Appointments allow us to organize our workflow so that we can give you our full attention during your visit.

⚖️ Technical Details (Weight and Packaging)
Premium Packaging: We collaborate with a traditional German partner with over 150 years of history. Due to global supply chain fluctuations, box models may vary, but the protection quality remains unchanged.
Website Weight: The 0.2 kg value displayed on the website represents the average package weight for shipping calculation purposes, not the weight of the jewelry. The weight of the precious metal is specified individually only for Solid Gold pieces.